Diploma of Personal Concierge Services is benchmarked to its accredited equivalent 10502NAT Diploma of Personal Concierge Services which has been developed and is owned by Ambakem Pty Ltd T/A Institute of Concierge & Lifestyle Managers (iCALM). The modules offered and the learning material taught is identical to the accredited version of the Diploma.
This is the only concierge training of its type in the world and it is only delivered by iCALM. Each of our trainers are currently working as a concierge in their own business.
The role of a Personal Concierge has evolved in recent years as an external consultant working for a customer or multiple customers at any one time.
Diploma of Personal Concierge Services explores in greater depth the knowledge and skills to perform a variety of functions as a Personal Concierge through performing a variety of tasks on a clients’ behalf in a variety of workplace environments. This course is intended to provide learners with the skills and knowledge to gain employment as a Personal Concierge.
Graduates of this qualification will demonstrate autonomy and judgment in changing contexts using specialised knowledge and skills for paraprofessional work. They will have a broad range of cognitive, technical and communication skills to select and apply methods and technologies to analyse information to complete a range of activities and to provide and transmit solutions to sometimes complex problems.
The Diploma contains 20 compulsory modules which cover a wide range of highly transferable learning outcomes.
All students are required to have completed Year 12 or equivalent Australian secondary school qualification. Should you require language, literacy or numeracy (LLN) assistance, you must notify iCALM of this upon enrolment. It is your responsibility to determine if you are able to proceed with your studies based on your level of competence. Further details are provided in our FAQs
Recognition of Prior Learning (RPL) will be recognised by iCALM. This is an assessment process to recognise existing skills and knowledge gained through previous studies, work and life experiences. Also, you may have already completed one or more of the units that make up this course and this may lead you to advanced standing in this qualification. Your trainer will discuss both of these options with you during the enrolment process.
Your Rights and Responsibilities
The Student Handbook contains important information about studying with and your rights and responsibilities. You must read this document before enrolling in this course.
Duration and Delivery
The course is self-paced and will be delivered over a period of up to 18 months. Participants will be expected to complete approximately 10-15 hours per week in their own time.
This course will be delivered online through electronic media, and as such participants will need access to appropriate technology with internet connectivity.
The majority of assessments will be undertaken using our online learning platform
Payment in Full at time of enrollment – $5,990
Installments paid over 18 months – $360 per month (total payment $6480)