Accredited Concierge Professional

The iCALM Accredited Concierge Professional (ACP) programme has been designed to recognise experienced members of the Concierge and Lifestyle Management industry in Australia and New Zealand for their professionalism and participation in the industry.

In order to achieve ACP status, members must meet specific criteria set out in the Application Form (see below).

Since its inception, iCALM has been committed to ensuring that the standard of service within the industry is of the highest professional and ethical standard.

The requirements of applicants to the ACP include education, community involvement and professional service hours.

As well as being an Associate, Executive or Corporate Member, the addition of the ACP status will provide you (and your business) with a competitive edge.  Accreditation is particularly important when tendering for projects or completing award submissions.

We encourage all eligible members to achieve ACP status as part of their ongoing professional development.  iCALM is committed to encouraging its members to achieve the highest standard of excellent whilst maintaining professional ethical standards and behaviours.

ACP Application fee is $475 and is non-refundable, if you choose to withdraw your application a $50 administration fee will apply.  You will be invoiced for your Application once it is received, the accreditation will be issued when all the criteria is met and the invoice has been settled.

For further information about becoming an ACP, please review our Frequently Asked Questions

Accredited Concierge Professional (ACP) Application

If you are an Associate or Executive Member we encourage you to apply for accreditation. If you need any assistance, contact Adele or Kay.
  • Acceptable evidence include: Timesheets with an accompanying Statutory Declaration. Copies of invoices with confidential data removed. A report from MYOB or other bookkeeping software.
  • Provide copies of certificates and/or certificates of attendance including the number of hours spent at each course. PD hours must be completed within the last 2 years. Refer FAQ for inclusions.
  • Please include your resume including your current role within your business.
  • Please provide two references or testimonials from clients that may be contacted by iCALM.
  • Acceptable evidence includes: volunteer hours, sponsorship of a community event, donating prizes (concierge hours or other). Two examples are required. Refer Frequently Asked Questions for further detail.
  • Price: $ 475.00
    This fee is non-refundable.