Our guest for this month is Ellen Hill from I Visit U Personal Concierge Service
When did you open?
How many employees do you have?
What is your Background (ie what were you doing before you became a Concierge)
A lifetime of experience helping the elderly
Small beginnings but steadily growing
What areas do you service?
Who is your target market?
Adult children who have aged parents living in Bendigo
What’s going to change at your company during the next year?
Offering more specialised services
What have been the turning points for your company?
The iCALM #nationwide chat in March where we discussed rates
What has been the biggest misconception in opening this business?
I would have more work than I could handle
Greatest business strength?
Genuine concern for clients
Targeting such a small percentage of the community
Cost of overheads
Key goal yet to achieve?
Certificate III in Aged Care and Individual Support
How do you see the Personal Concierge industry in Australia in the next 5 years
What do you wish you had known from Day 1?
How to price correctly
If you have anything else you’d like to add, like a great client story (without naming the client), then add it in!
I have an awesome client who is teaching me how to play lawn bowls. I love this because it is extremely important that elderly people feel useful. Therefore my services is providing far more for this client than I could have ever anticipated.
If you would like to Be Our Guest, go to the files section on Facebook, fill out the questions and send it through to Kay.