Our guest for this month is Ellen Hill from I Visit U Personal Concierge Service

When did you open?
May 2017

How many employees do you have?
Sole Trader

What is your Background (ie what were you doing before you became a Concierge) 
A lifetime of experience helping the elderly

How’s business?
Small beginnings but steadily growing

What areas do you service?
Bendigo, Victoria

Who is your target market? 
Adult children who have aged parents living in Bendigo

What’s going to change at your company during the next year? 
Offering more specialised services

What have been the turning points for your company? 
The iCALM #nationwide chat in March where we discussed rates

What has been the biggest misconception in opening this business? 
I would have more work than I could handle

Greatest business strength? 
Genuine concern for clients

Greatest risk?
Targeting such a small percentage of the community

Biggest worry?
Cost of overheads

Key goal yet to achieve? 
Certificate III in Aged Care and Individual Support

How do you see the Personal Concierge industry in Australia in the next 5 years
Expanding

What do you wish you had known from Day 1?
How to price correctly

If you have anything else you’d like to add, like a great client story (without naming the client), then add it in! 
I have an awesome client who is teaching me how to play lawn bowls. I love this because it is extremely important that elderly people feel useful. Therefore my services is providing far more for this client than I could have ever anticipated.

If you would like to Be Our Guest, go to the files section on Facebook, fill out the questions and send it through to Kay.