About iCALM

Established in 2011, iCALM is an industry-focused organisation that supports professionals within the Concierge and Lifestyle Management industry.  This support is through education, networking and employment opportunities.

Until recently the notion of a Concierge has been long associated with Hotel staff, however the role of a Concierge has stepped outside the hotel doors into other industry sectors.

Concierge are now associated with large banks, retailers, shopping centres and government departments as well as Personal Concierge services.

There are almost 1000 people employed as a Concierge across Australia and New Zealand. iCALM is the industry body that specifically supports this new category of Concierge.

All iCALM Members are bound by our Code of Ethics.  These are a clear set of  industry principles and standards ensuring the professional conduct of our Members.