Diploma FAQ

How much is the course?

Payment in full and made at the time of enrolment $5990.00
Installments for 18 months of $360.00 per month, with the first payment being made at the time of enrolment

How do I pay?

Payments will be made via PayPal.   If financial assistance is required to complete the Diploma, students must make their own loan arrangements, ie personal loan.

How do I enrol?

Enrolments are taken online here

How do I learn?

All 20 Units of Competency are delivered via an online learning platform, the Diploma is self paced learning.

What resources do I need to undertake the training?

A computer / tablet, online internet access and a printer are essential to undertake training.

Do I need to have any experience to enrol?

To gain entry to this program you must meet one of the following requirements:

• Provide a copy of a Senior Secondary Certificate of Education (Year 12) issued to you by an Australian education authority; or
• Demonstrate competency in reading and numeracy at or above an Exit Level 3 in the Australian Core Skills Framework (ACSF).

At the time of enrolment you will be asked to elect if you will provide your Grade 12 certificate or you will complete the Learning Literacy and Numeracy assessment.

Do I have to be working in the Concierge industry to enrol?


How long will it take me to finish each unit?

The time required to undertake these activities will vary between learners based on their experience. You will be expected to complete approximately 15 hours per week in your own time.

How long do I have to finish the training course?

All 20 Units of Competency must be completed.  The volume of learning for the Diploma of Personal Concierge Services is generally 18 months duration.

Do I have to finish all the units?

Yes, all units must be completed in order to receive the qualification.

Will I get a certificate for each unit I complete?

You will not receive a certificate for each unit. Once you have completed the 20 units, you will receive your Diploma as well as a Statement of Results. If you do not complete the 20 units and withdraw from study, you will receive a Statement of Attainment which lists those units that you have successfully completed.

What happens if I can’t get all of the units finished in 18 months?

If you find that you are falling behind in your studies, please contact us and we can discuss your situation.

Will any face to face classes be offered?

No, face-to-face classes are not offered. All units will be completed via the online learning platform.

Will I have access to a tutor/support?

Yes, you will have access to support through iCALM.

What if I want to stop studying?

Learners may exit the course at any time and a Statement of Attainment will be issued for any Units of Competency successfully completed.  A qualification will be issued on completion of all units in the course.

Can I get a refund if I stop studying?

A cooling off period of 14 days will be offered from your course commencement date. You may cancel your enrolment within this period and receive a full refund less a $150 administration fee.

After this cooling off period has elapsed, no refunds are provided. Discretion may be exercised by iCALM if you can demonstrate that extenuating circumstances led to the cancellation.

Will you recognise training I’ve undertaken previously / Recognition of Prior Learning (RPL)?

Yes, full details of the RPL conditions are available by emailing us at admissions@icalm.com.au