The Diploma

Diploma of Personal Concierge Services is benchmarked to its accredited equivalent 10502NAT Diploma of Personal Concierge Services which has been developed and is owned by Ambakem Pty Ltd T/A Institute of Concierge & Lifestyle Managers (iCALM). The units offered and the learning material taught is identical to the accredited version of the Diploma.

This is the only concierge training of its type in the world and it is only delivered by iCALM.


The role of a Personal Concierge has evolved in recent years as an external consultant working for a customer or multiple customers at any one time.

Diploma of Personal Concierge Services explores in greater depth the knowledge and skills to perform a variety of functions as a Personal Concierge through performing a variety of tasks on a clients’ behalf in a variety of workplace environments.  This course is intended to provide learners with the skills and knowledge to gain employment as a Personal Concierge.

Graduates of this qualification will demonstrate autonomy and judgment in changing contexts using specialised knowledge and skills for paraprofessional work. They will have a broad range of cognitive, technical and communication skills to select and apply methods and technologies to analyse information to complete a range of activities and to provide and transmit solutions to sometimes complex problems.

The Diploma contains 20 compulsory units which cover a wide range of highly transferable learning outcomes.

Study Requirements

To gain entry to this course you will need to either provide evidence that you have completed Year 12 in Australia or undertake an evaluation of your reading and numeracy skills. You must achieve a minimum benchmark in reading and numeracy to meet this requirement. Further details are provided in our FAQs

Recognition of Prior Learning (RPL)  is available to all participants in this program of study. This is an assessment process to recognise existing skills and knowledge gained through previous studies, work and life experiences. Also, you may have already completed one or more of the units that make up this course and this may lead you to advanced standing in this qualification. Your trainer will discuss both of these options with you during the enrolment process.

Your Rights and Responsibilities

The Student Handbook contains important information about studying with and your rights and responsibilities. You must read this document before enrolling in this course. 

Duration and Delivery

The course is self-paced and will be delivered over a period of up to 18 months. Participants will be expected to complete approximately 15 hours per week in their own time.

This course will be delivered online through electronic media, and as such participants will need access to appropriate technology with internet connectivity.


Participants will be assessed through recognition, post-training activities, challenge assessment, or a combination of assessment processes.

Course Fees

Payment in Full at time of enrollment – $5,990
Installments paid over 18 months – $360 per month

More training information can be found here.


Enrolment Form

Diploma of Personal Concierge Services

  • The date that you completed your Year 12 (or equivalent) Certificate
  • Attach a copy of the relevant document here.
  • Attach a copy of your additional qualifications
  • Please indicate the level and title of your highest completed qualification.
  • That I have supplied true and accurate information and that the provision of false or misleading information may effect my eligibility for this course.
  • I have read and understood the Student Handbook including information on my privacy, cancellation and refund provisions and other rights and responsibilities I have.
  • I have reviewed the relevant course information and have been informed of training and assessment required to complete the course.