The Diploma

10502NAT Diploma of Personal Concierge Services  has been developed by iCALM and accredited by ASQA (Australian Skills Quality Authority).


This is the only accredited concierge training of its type in the world and it is only delivered by iCALM in partnership with a registered training organisation (RTO).

The role of a Personal Concierge has evolved in recent years as an external consultant working for a customer or multiple customers at any one time.

10502NAT Diploma of Personal Concierge Services explores in greater depth the knowledge and skills to perform a variety of functions as a Personal Concierge through performing a variety of tasks on a clients’ behalf  in a variety of workplace environments.  This course is intended to provide learners with the skills and knowledge to gain employment as a Personal Concierge.

NationallyRecognisedTrainingGraduates of this qualification will demonstrate autonomy and judgement in changing contexts using specialised knowledge and skills for paraprofessional work. They will have a broad range of cognitive, technical and communication skills to select and apply methods and technologies to analyse information to complete a range of activities, and to provide and transmit solutions to sometimes complex problems.

The Diploma contains 20 compulsory units which cover a wide range of highly transferable learning outcomes.

Download the brochure

Study Requirements

To gain entry to this course you will need to either provide evidence that you have completed Year 12 in Australia, or undertake an evaluation of your reading and numeracy skills. You must achieve a minimum benchmark in reading and numeracy to meet this requirement. Further details are provided in our FAQs

Recognition of Prior Learning (RPL)  is available to all participants in this program of study. This is an assessment process to recognise existing skills and knowledge gained through previous studies, work and life experiences. Also, you may have already completed one or more of the units that make up this course and this may lead you to advanced standing in this qualification. Your trainer will discuss both of these options with you during the enrolment process.

Your Rights and Responsibilities

The Student Handbook contains important information about studying with and your rights and responsibilities. You must read this document before enrolling in this course. 

Duration and Delivery

The course is self paced and will be delivered over a period of up to 18 months. Participants will be expected to complete approximately 15 hours per week in their own time.

The majority of the components of this course will be delivered online through electronic media, and as such participants will need access to appropriate technology with internet connectivity.


Participants will be assessed through recognition, post training activities, challenge assessment, or a combination of assessment processes.

Course Fees

The course fee is currently under review.


More training information can be found here.